Return and Refund policy

🔄 Return & Refund Policy – WholesaleHardware.in

This Return & Refund Policy applies to all purchases made on www.wholesalehardware.in (“Website”). By placing an order, you agree to the terms and conditions stated below.

1. Eligibility for Returns

Customers may request a return under the following conditions:

  • Product received is damaged during transit
  • Incorrect product delivered
  • Product has a manufacturing defect
  • Missing item(s) in the shipment

All return requests must be raised within 48 hours of delivery along with valid proof such as images or videos.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, mishandling, or improper installation
  • Items returned without original packaging, labels, or accessories
  • Products returned after the allowed return period
  • Customized, made-to-order, or special-order items
  • Clearance or non-returnable items mentioned on the product page
  • Bulk or wholesale orders, unless otherwise agreed in writing

3. Return Request Process

To initiate a return request, customers must:

  1. Contact our support team at support@wholesalehardware.in
  2. Share the Order ID, product details, and reason for return
  3. Provide supporting evidence (photos/videos), where applicable

WholesaleHardware.in reserves the right to approve or reject return requests after verification.

4. Inspection & Approval

All returned products are subject to quality inspection upon receipt.
Returns and refunds will be approved only if the product meets the eligibility criteria stated in this policy.

5. Refund Process

  • Approved refunds will be processed to the original mode of payment
  • In case of Cash on Delivery (if applicable), refunds will be processed via bank transfer
  • Refunds are initiated within 5–7 working days after approval
  • Bank processing timelines may vary depending on the payment provider

6. Replacement Policy

  • Eligible products may be replaced instead of refunded, subject to availability
  • Replacement shipping timelines will be communicated after approval

7. Shipping & Handling Charges

  • Original shipping charges are non-refundable, unless the return is due to an error on our part
  • If the return is approved due to damaged or incorrect delivery, return shipping costs will be borne by WholesaleHardware.in
  • In all other eligible cases, return shipping costs shall be borne by the customer

8. GST & Tax Adjustments

  • Refunds will be processed in compliance with applicable GST laws
  • GST credit notes will be issued wherever required

9. Bulk & Wholesale Orders

Bulk or wholesale orders may have special return and refund terms, which will be communicated at the time of order confirmation and shall supersede this policy where applicable.

10. Limitation of Liability

WholesaleHardware.in shall not be liable for any indirect, incidental, or consequential damages arising from the use of products purchased from the Website.

11. Policy Modifications

WholesaleHardware.in reserves the right to modify, update, or amend this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon publication on the Website.

12. Contact Information

For return or refund-related queries, please contact:

📧 Email: support@wholesalehardware.in
📞 Phone / WhatsApp: +91-XXXXXXXXXX

By purchasing from WholesaleHardware.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.