🛡️ Buyer Protection – WholesaleHardware.in
At WholesaleHardware.in, your trust matters. Our Buyer Protection Policy ensures that every purchase you make on our website is safe, transparent, and protected from order placement to delivery and after-sales support.
✅ What Buyer Protection Covers
When you shop on www.wholesalehardware.in, you are protected against:
- Non-delivery of products
- Delivery of damaged items
- Wrong product received
- Manufacturing defects
- Missing items in shipment
- Payment-related discrepancies
🔐 Secure Payments
- All payments on WholesaleHardware.in are processed through secure and encrypted payment gateways
- We do not store card or UPI details on our servers
- Transactions comply with standard security protocols
📦 Assured Delivery
- Orders are shipped using trusted courier partners
- Products are securely packed to prevent transit damage
- Order tracking details are shared once the product is dispatched
🔄 Easy Returns & Refunds
- Eligible products can be returned as per our Easy Returns policy
- Refunds are processed according to our Refund Policy
- In case of seller error (damaged or incorrect item), you are fully protected
🕒 Claim Timeline
- Any issue must be reported within 48 hours of delivery
- Claims raised after the specified time may not be eligible under Buyer Protection
🧾 Documentation Required
To process a Buyer Protection claim, customers may be asked to provide:
- Order ID
- Proof of delivery
- Photos or videos of the product issue
- Communication details
🏗️ Bulk & Wholesale Orders
- Buyer Protection applies to bulk orders unless otherwise specified in writing
- Special terms may apply for customized or made-to-order items
⚖️ Resolution Process
Once a claim is raised:
- Our support team reviews the issue
- Product verification is conducted
- Resolution is provided via replacement, refund, or credit note
All decisions are made fairly and transparently.
❌ What Is Not Covered
Buyer Protection does not cover:
- Damage due to misuse or improper installation
- Normal wear and tear
- Delays caused by incorrect address details
- Force majeure events (natural disasters, strikes, etc.)
🤝 365 Days Help Desk Support
Our 365 Days Help Desk is always available to assist you with Buyer Protection claims.
📧 Email: support@wholesalehardware.in
📞 Phone / WhatsApp: +91-XXXXXXXXXX
🔔 Policy Updates
WholesaleHardware.in reserves the right to modify this Buyer Protection Policy at any time. Changes will be effective immediately upon publication on the website.
🛒 Shop with Confidence
With Buyer Protection by WholesaleHardware.in, your purchases are backed by secure payments, assured delivery, and reliable support.